Most closeout and deep-discount retailers have an "all sales are final" approach to customer returns. At Curtains Galore, we offer you the option of returning items that don't meet your needs. Here is our return policy:
You can return items sold by Curtains Galore within 20 days from the ship date.
To qualify, simply initiate the return within 20 days from the ship date and ensure that the item is in its original condition We must receive your item back within 30 days of when we originally shipped it to you. Please allow us 14 days from the time we receive your item to process your return.
Your refund will be the purchase price of the item, less the original shipping fee and less a restocking fee of $3.95 per-item.
We can’t accept returned items that are used, washed or items that have missing or damaged packaging. Opened curtains rods will not be accepted for return.
If you qualify to return your product, request a return/exchange authorization number, email us at customerservice@curtainsgalore.com. Include order number, a list of the items that you are requesting to return and the reason. A representative will answer via e-mail with-in 24 hours. Items received after 30 days or not meeting return criteria will be refused or abandoned, they may be returned at customer's request and expense.
Upon receiving the returned product, we will inspect it and then issue a refund or exchange if these terms have been met. Items returned that do not meet these criteria will be abandoned or may be returned at customer's request and expense.
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